CUSTOMER CARE

GENERAL FAQS

PROOFING

You will ALWAYS receive a proof of your item (via email) before it ships. In fact, we will not go to print until we’ve gotten the ok from you! You will receive a proof to your inbox within 2 DAYS of ordering. At this point you will have an opportunity to make tweaks (up to three revisions!) Again, approval is required before we print and ship, so please make sure we haven’t fallen into spam!


Haven’t Heard From Us?
Please reach out! Our email may not have reached you and if it has been more than 2 Days since your order we have definitely sent you one, so please let us know by emailing hello@sweetsanity.com

DO I GET A PROOF BEFORE ORDERING?

Sorry! We are always open to questions before you order.   However, due to the volume of orders and honoring those already in the queue, we cannot provide proofs before purchase. But see above! Your purchase includes customizations, as well as up to three revisions…so you will be able to make tweaks if you’d like ~ don’t worry, we’ll get to something you love!

WHAT'S YOUR TURN AROUND TIME?

We are consistently told we are speedy! Our turnaround time is made up of production + shipping time. Bottom Line: It’s safe to say that if your event is more than two weeks out we can accommodate your order without rush shipping. Often you will receive your order even sooner. It you’re down to the wire and need details please see below for PRODUCTION AND SHIPPING TIMES.

CAN YOU MATCH MY EVENT COLORS?

Monitors can represent colors differently, so if sending links to other party materials or photos, we are happy to make suggestions on what colors might work but please understand there may be a variation, as we may be seeing the colors differently on our end.

 

We do offer a complimentary postcard with our color swatches printed on it. If time permits, let us know your address and we’d be happy to drop one in the mail to you so you can see them in person and compare up close!

WHAT PAYMENT OPTIONS DO I HAVE?

Our site offers Paypal as the method of payment, but even if you do not have a Paypal account, you can use this method to pay with a credit card.  “Guest Checkout” will allow you to use a credit card if you’d like.  If we are in communication about a custom order or upgrading shipping after you have already checked out, the invoice we send you will come directly from Paypal, and again you may pay with an account there or a credit card.

PRODUCTION & SHIPPING TIMES

HOW LONG DOES IT TAKE TO GET MY PRODUCTS?

Production time includes proofing, revising and approval.  After ordering, you will receive a proof to your inbox within 2 DAYS (often sooner) and have an opportunity to respond with revisions. Once you have approved your proof, you are starred for the print queue! Printable items will be sent via e-mail shortly after approval.

 

Printing and shipping occurs on Tuesdays and Thursdays.  If you’ve given us your approval the night before, you will make it into that batch!

Shipping times can be found in the table below.   Our listings include US Priority Shipping which is typically 3-4 days.  If you’d like to upgrade to 2DAY FEDEX, for another $16, it will then arrive either by Thursday by 10:30AM (Tues Jobs) or Monday by 10:30AM (Thurs Jobs).

Bottom Line:
It’s safe to say that if your event is more than two weeks out we can accommodate your order without rush shipping.

SHIPPING SERVICE
TIME TRACKING GUARANTEED COST
Priority (USPS) 3-4 Business Days + Production Yes No $5.60
Priority Intl (USPS) 6-10 Business Days + Production Yes No $24.75
2 DAY FEDEX 2 Business Days (M-F)  + Production Yes Yes $22.00
Overnight FEDEX 1 Business Days (M-F) + Production Yes Yes Please email for quote
Express (USPS) CANADA & INTL 1 Business Days (M-F) + Production Yes Yes Please email for quote

PRODUCT SPECIFIC QUESTIONS

WHAT SIZE STICKERS AND BOTTLE LABELS DO YOU OFFER?

Due to the wide variety of boxes, bags and bottles that you might be putting our labels on, we suggest downloading our SIZING GUIDE and cutting out a piece of paper to test on your exact box or bottle.  The file will print true to size. This way you can be comfortable with the size when ordering!

STICKER SIZES
3.3 ” Rounds 6 per sheet
2.5 ” Rounds 12 per sheet
2.25 ” Rounds 12 per sheet
2.0″ Rounds 20 per sheet
1.5 ” Rounds 30 per sheet
.75 ” Rounds (Hershey Kisses) 108 per sheet
3×3″ Squares 6 per sheet
2×2 ” Squares 20 per sheet
2.5″ Ovals 21 per sheet
2″ Hearts 15 per sheet
1.5″ Hearts 24 per sheet
BOTTLE LABEL SIZES
4.75 x 3.75″ Full Wine 4 per sheet
4 x 3.3″ Full Champagne 12 per sheet
3×2″ Mini Champagne 10 per sheet
HOW ARE STICKERS SOLD?

Our stickers and bottle labels are printed by the SHEET.   The smaller the sticker the more snuggled in per sheet!  Keep that in mind when ordering. If will help when deciding your quantities and budget.

Sorry! We do not sell half sheets or single stickers.   If you find yourself in between quantities, we suggest rounding up so that you have extras for any mishaps and can also enjoy leftovers if you’d like!

 

SHOULD I CHOOSE WATERPROOF PAPER FOR MY BOTTLE LABELS?

Waterproof paper is an upgrade, and it’s not always necessary. If you are going to be cooling the bottles in bins of water and ice, waterproof is the way to go. However, if you are simply including in gift bags, out for display or even chilling in the fridge (but not submerged) our regular paper labels work great! Our printing process gives a nice little sheen to the labels, so even our regular paper holds up well to a touch of condensation, for example if you keep in the fridge and then pull them out.

SHOULD I REMOVE THE ORIGINAL BOTTLE LABELS?

Yes! For the very best results we recommend removing the original labels. We have tested the mini champagne labels on Cook’s Champagne, Chandon Brut Classic, Korbel Brut Champagne and Sutter Home Wine (all 187ml.) However, we always suggest removing the original labels first.  Even if the new ones match your bottle’s label perfectly, it can be such a headache to try to cover them up exactly!

For step by step help, download our Instruction Sheet to have on hand, or watch our How to Remove Bottle Labels Video over at TIPS & TUTORIALS

WHICH SIZE LABELS WORK BEST WITH WHICH BOTTLES?

Due to the wide variety of bottle shapes and sizes, we also suggest downloading our SIZING GUIDE and cutting a piece of paper to test on your exact bottles so you can be comfortable with the size when ordering!

We also have a #HappyBottles Pinterest Board with lots of photos and client favorites!

CAN I PRINT OUT MY BOTTLE LABELS AT HOME?

Yes! If you are in a pinch, we are happy to make you a file to print out at home.

 

Many of our clients buy full sheet adhesive paper, and then cut them out from there.

 

For Mini Champagne labels, we have also found that our customers like to buy Avery 5163 labels, which are pre-cut 2″ x 4″.   Let us know if those are the ones you will be using and we’re happy to make your pdf layout to match!

CAN I ADD GOLD FOIL TO MY DESIGN?

Our gold foil products are stamped and printed in larger quantities, so at this time we cannot customize our gold foil tags, and other products you might see with foil.   Some clients choose to order stickers for the backs of our gold tags, which can be customized to say whatever you’d like.

 

Alternatively, we do offer options for faux glitter and metallics that can be added like colors to any order.

POLICIES

OH NO…IT'S A TYPO!

If your items arrive with any type of typo or misspelling that was not in your original order information to us, please let us know asap so we can get you out another batch!    This is very infrequent as there are many eyes on your order, and makes us kick ourselves in the you-know-what, but we are human and will correct it right away!

 

We are not responsible for spelling errors that come from you.  We are super good mind readers but not that good.  We copy your wording and the proofing process is a great opportunity for you to double check, too.  If you have changes after you submit your order, just tried to email them over as soon as you can!

DAMAGED ITEMS

If for any reason your labels or items arrive and are damaged in transit from us to you, we are happy to send you a new set. We package our items with care and cardboard to protect them, and entrust US post office with our babies.  Most of the time they travel thru the system great, but we understand that things happen along the way!

 

Unfortunately we cannot replace labels after they have been removed from their backing, or if there are rips or tears during application.  Please be gentle and take care while placing them on your favors and bottles! For step by step help, download our Instruction Sheet to have on hand, or watch our How to Remove Bottle Labels Video over at TIPS & TUTORIALS

LOST PACKAGES

If you believe your delivery has been lost in the mail, please send us an email so we can start the hunt and come up with a game plan!   We can call the post office, give you instructions to file a claim, and send another batch out in the meantime.  Chatting about your order is the first step, especially so we can review your event timing.

 

All of our US Priority mailings come with tracking.  Often times the USPS website may have a bit of a lag and the package might be closer than it shows.  If you are within a day or so that you were expecting it, we suggest giving it one more day!

 

One thing we have also noticed is that calling the post office and giving them the tracking sometimes ‘jiggles’ things loose.   They start an ‘investigation’ and often times packages show up quickly as soon as this is triggered.   The number below can be used.

 

USPS Customer Service:  1-800-ASK-USPS® (1-800-275-8777)

 

FILING A CLAIM

If it comes to this, the good news is that Priority Mail packages are insured up to $50.  If you received something damaged, please hang onto it until your claim is settled!   You can file a claim and in the meantime we can get a new set out to you.   Start here:  www.usps.com/help/claims.htm

You’ll need a few items to start your claim:
  • Tracking Number from your package (can be found on the email we sent you, or if you have the package but it is damaged, it is the string of numbers above the barcode.)
  • Proof of the package value (like your Etsy Receipt – we can email you a copy if you need it!)
  • Evidence of purchased insurance. (We’ll send you the original mailing receipt.)
  • Photographic Proof of Damage

You must file the claim within 60 days of from the date of mailing. For more information on all of the requirements, and to file the claim, visit the USPS online system: www.usps.com/help/claims.htm

COLOR NOTE

Monitors can represent colors differently, as well as the nature of printing. Computer monitors display images in RGB format, while printing is done in CMYK format. Home printers and print shop printers may vary as well. Actual stickers or prints may vary slightly in comparison to what you see on your screen. Please be away of this possible variation.

CUSTOM DESIGN RIGHTS

If you request a custom designed graphic for your order, it may be reused by Sweet Sanity at a later date. If you would like exclusive rights to a design that we make for you, please contact us to discuss the costs associated with those rights.

COPYRIGHT

Copyright © Sweet Sanity 2010-2016 All rights reserved.

The designs seen here may not be copied, reproduced, or sold without prior written consent. We strive to bring unique, thoughtful, highly customized designs to our shop. Please find inspiration for your work somewhere in this big ol’ beautiful world!